Help Desk knowledge-We re-image a computer (both laptop and desktop) by connecting an Ethernet cable to it, and pressing either F12 or F10 button at the first start-up screen. Doing this will contact the server on our Local Area Network, and it starts the re-imaging process. I have seen Windows XP, Windows Vista, and soon to come Windows 7 operating systems being used for our computers.
I have taken apart both types of computers. M45, M75, M85, M95 Gateway Tablet PC Laptops are the Gateway brands i have worked with hardware and software wise. Now at the campus we have Fujitsu T-series Lifebooks (also Tablet like the gateways). I have replaced screens, Random Access Memory (RAM) sticks, Wireless Network Interface Cards, speakers, latches, hinges, motherboards, Central Processing Units (CPUs), hard drives, touch pads, keyboards, and CPU fans.
On the software side i have installed Operating systems like Ubuntu, Microsoft XP/Vista/7, Photoshop, Microsoft Visual Studios 2008/2010, Dreamweaver, Office Suite, and maybe a few other ones that i can't think of right at this moment.
I take care of Malware like Trojans, and Viruses on a daily basis. I use a two step attack to get rid of these malicious programs. I first go into Safe Mode by turning the computer off by the button or switch. Then i do a system restore, which usually takes out most malicious programs. Then i use a scanner like Malwarebites from
http://download.cnet.com/windows/. This takes care of about 95% of malicious programs, but some are so nasty and cruel that we have to re-image the computer. I always make sure to get the customer's data off their hard drive first before this final desperate step.
I also help the campus by being able to reset passwords for login ins of email, and portal. I don't have the power to help with any other logins. I have cleaned many computers over the years. There are minor things i fix like restarting the IVN system or showing someone how to use it. The IVN system is a Polycom live video classroom. This is how my campus does some classes with other colleges. I have worked with video cameras, digital still cameras, mics, projectors, and other equipment.
At my current Internship, i am helping create the new campus website. I learned how to use Microsoft Sharepoint to makes links, pages, content, workflows, lists, and data entry forms. The great thing about Sharepoint is you don't have to know much about code. You just have to read the manual for Sharepoint. It is nice to know some ASP.NET code, which i know.
I have taken many Computer Information System classes. These include: Database Application Programming (VB.NET), Web Application Programming I & II (ASP.NET, Coldfusion), Programming I & II (VB), Data Communications Security (network security), Object Oriented Programming (Java), C#, Introduction & Advanced Relational Database Management System (SQL Server), Networking Administration, C++, Systems Analyze and Design, Website Design/Development (HTML), Data Communications, Hardware Troubleshooting, Computer Operating Systems, Introduction to Access/Excel/Word/Powerpoint/Outlook , Computers in Society, and Programming Logic & Design (Raptor). I am truly not an expert in any of these topics, but i am not a newbie about them.
I have one more year left of college, and don't have many more computer classes to take. I am going to go get certifications like A+ and others that could be beneficial to my career. I am also considering getting a master's degree.
Overall, i need a lot of improvement in learning about computers and the technologies closely associated with them.